Update on CPC - Call Center To assist taxpayers a call center with 20 agents provides customer service and support for resolution of taxpayers queries. It provides information and updates on the following:
- Status of receipt of ITR-V at CPC
- Processing status of e-filed returns
- Refund issues (refund status can be check online )
- Any other information related to processing of returns at CPC
This service is available on working days and call are answered in English,Hindi,Kannada on the following telephone numbers ;
1800-425-2229 (Toll free)
Based on taxpayer feedback and increasing demand for customer services, the working hours of CPC Call center are being extended to 9AM-8PM on all working days.
Taxpayers can also access the above information at the e-filing website.
Note:These services are only related to Income Tax returns filed Online(e returns only,not for manual/Paper return )