Following the Reserve Bank of India (RBI) regulation, effective January 1, 2011, all transactions that a customers makes through a mobile or call center (IVR) will require an additional password. That is, if you are booking a ticket through any call center or purchasing any goods and chose the IVR-based payment option, you will be required to enter an additional One Time Password (OTP) to be issued by your bank.
What is OTP?
An OTP or One Time Password is a numeric key to make your telephonic transaction (IVR) or mobile payments more secure. Just as you have a password for netbanking and online payments, an OTP is a secure password for payments you make through our secure IVR.
Who will issue the OTP?
The OTP will be issued by the bank that issues your credit card. You will need an OTP for each credit card you hold.
For how long with the OTP be valid?
For additional security, RBI requires that customers generate a new OTP for each IVR transaction. Depending on the bank, each OTP will be valid for between 30 minutes to 12 hours
Getting an OTP:
Based on the information available with us as this point, we have compiled a list of banks and their processes for your reference:
|Bank||Process to get the OTP|
|ICICI||SMS ‘IOTP XXXX XXXX XXXX XXXX’ to 5676766, where XXXX XXXX XXXX XXXX is your 16 digit card number.|
|HDFC||SMS ‘PWD XXXX’ to 9717465555, where XXXX are the last 4 digits of your credit card.|
|Citibank||SMS ‘OTP XXXX’ to 52484 or 9880752484, where XXXX are the last 4 digits of your credit card.|
|SBI||SMS ‘OTP XXXX’ to 5676791, where XXXX are the last 4 digits of your credit card.|
|AXIS||Every time you initiate an IVR-based transaction, the bank will automatically send you a one time password.|
For other banks, we urge you to contact your bank at the earliest to get your OTP and ensure that your IVR transactions are hassle free in the New Year.
With best wishes for a great 2011,